ANTI-ABUSE
StreamCreed team can help and protect any copyrighted content owner, if his content is used without his permission and without a license! Copyright owner, can request the help of ProtechLab company in any of the following ways: E-MAIL: [email protected] Ticket system were you can find it after creating an account here register / https://streamcreed.com/whmcs/register.php and chose the proper section "COMPLAINT". More informations on ANTI-ABUSE you can find on our other FAQ. We will make sure that we will investigate your complaint properly and the person who abuse your copyrighted content, will NO longer use our software!
What exactly is Main Server and what is the difference with A load balancer?
Main Server is the server where your Database system will be installed. Every request from end-clients will first pass through your main server so it needs be strong enough to handle the load from your clients. Load balancer doesnt have a database system installed and is only used for splitting the load from clients and streams. Load balancers directly communicate with your Main Server. Please note that even Main Server can have streams installed and can serve your end-clients just like load balancer does but it is something we don't recommend if you have a huge amount of traffic.
Can i install the software as a main server or load balancer in a dynamic IP?
Yes you can! You just have to install a Domain Name that points to your dynamic IP and enter this in your Panel instead of the IP. Our Cloud system will always try to initiate the connection using your DNS so you wont have any problems. Don't forget to open the ports you need from your router!
What is the Communication Encryption Key that i have to enter in the Installation Form?
When you install a Main server, you will be requested to put your unique encryption sql key. With this key, you protect your passwords and personal details. Noone will be able to login to your panel, not even the company itself! If you lose it, you will have to re-install everything! The next time you will login to the system, the provided key will be used for the decryption process. The key is saved only in your side, and not in our Cloud system. Every request you do in your Panel decrypts on-the-fly these data and ONLY for your session.
Can i give this key to my resellers?
Anyone that wants to login to your CMS needs to have this key. Noone will be able to login to your panel without this encryption key.
I forgot the decryption key, now what?
As mentioned before, we do not store the Decyption key anywhere so you will have to reinstall your Main Server into our Cloud system. Just be sure to take a backup before performing a re-installation.
I can't enter into my Panel with login information that were previously working. Why?
Try to login using your root username and password. Most probably your Main Server is down, or our Cloud Servers can't access it for a reason. That means our Cloud couldn't access your database system so the username and password you provide are not recognized. You can only login using your root details in case that happens.
Does your Cloud system make changes to my servers while i'm away?
No. Every function is performed ONLY after you perform a valid Login authentication into our Cloud System. Remember that without the decryption key , our Cloud system doesnt know anything about your Service, not even the IP of your Main Server.
What will happen if your Cloud system is down? Will my clients or streams being affected?
Our Cloud is just your frontend to manage your Service which means in case our cloud system is down you will only loose the ability to Edit or add information to your Service. Your Streams and clients wont be affected. Always remember that all your content, is stored in your own servers and shared only by your servers and NOT by cloud system, so our cloud downtime will not affect you. We do our best to prevent any possible downtime on our Cloud system and we constantly trying to expand it by adding more servers.
What exactly Fast Reload and Full Remake do to my servers?
We constantly do updates to our software, almost everyday, and we upload the software files to our Cloud system. Fast Reload ensures that your Server is always up-to-date with our latest fixes and improvements in the software while Full Remake will re-download every package needed from our application to run including NGINX,PHP,FFmpeg,FFprobe etc. For small fixes and improvements we usually don't release a new version as this will cause a massive downtime because of the update process.
Note: Fast Reload does NOT restart services which means your active connections and streams won't be disconnected! You can always do fast reload without any interruptions.
Why root Details of my servers are needed for installation process and why are saved for future use?
Installation process requires root permissions from your server because it downloads services and packages needed for our application to run, that a normal user doesn't have the required permissions. Your Root details are also used in case you fast reload or full remake a server. There is no problem if you change your SSH password without updating the password in the Cloud system but you have to be sure in case of an Update or fast/full remake a working password is submitted. Please note that SSH passwords are encrypted and our Cloud system is able to decrypt them only with your unique encryption sql key.
